Please Note :- We record and archive the payment authorisation recording of all customers till the service contract period and which can be produced as proof of transaction to our merchant account processors in case of any dispute arising wherein the customer denies any charges on their account/credit card with the intention of seeking refund post support service delivery.
Once the Domain is book by customers choice customers is no longer applicable for refund
Esecureweb has subscription based plans, a full refund will be issued to you if we unable to resolve your issues within the said period of subscription. We want our customers to be 100% satisfied with our services. If there is more than one issue, then the prorated amount of the subscription will be retained till the cancellation day and then the balance will be refunded.
For instant/one time support plans, you will be not be eligible for any refund.
Refund Policy for Bi-Annual and other duration based support Plans Subscribers:
The Half Yearly Support Plan and other Duration Based Plans, as the name suggests, requires a 6 months the amount of subscription charge is non-refundable. However, it is subject to pure discretion of the company management upon the merits of an individual case.
Here the payment would be fully refunded if:
* The reported issues can not be resolved completely
* The issue crops up again immediately after the fix has been provided by our technical team.
In such cases, a refund request based on instance is to be made within 48 hours after the technical support has been provided to you.
However, Esecureweb reserves the sole right to request additional information from you or reject your request for a refund if any fraudulent means have been adopted. Esecureweb reasonably believes that such a refund request is abusive and indicative of fraudulent and foul means. In case of any fraudulent requests, Esecureweb would seek to notify this to proper authorities and take appropriate legal action thereon.
The refund process normally takes 2 weeks and at times would take on month to forty-five days during the high season of request.
How we use this information
a) Personal Information
“No personal information will be shared with any third parties without the customer’s permission.”
b) Computer System Information
1) Subscriber Computer
We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.
3) Diagnostic tools-
Some Esecureweb online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Esecureweb and is sent securely over the Internet to the Esecureweb server or a third party server appointed by Esecureweb. Esecureweb analyzes this information to help diagnose and solve end-user problems. Information collected by the Esecureweb application will not contain any sensitive information such as Web sites
Esecureweb reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.
Customer Credit Card Information is never stored on our servers.
All communication via internet is SSL secured.